Refund policy
Last updated 27 October 2026
We want you to pay for Jaytrail Plus only if it’s worth it to you. Here’s when you can get your money back and how.
The short version
- Cancel any time; Plus stays on until the end of the period you’ve paid for.
- Changed your mind? Ask within 7 days of paying for a full refund.
- Charged by mistake? We refund it in full.
- Refunds go back the way you paid, through Paystack.
1. Cancelling
You can cancel Plus at any time in Settings → Your plan → Manage Plus. Card plans then stop renewing, and Plus stays on until the end of the period you’ve already paid for. After that your account moves to the free plan. Nothing is deleted.
2. When you get a full refund
- You ask within 7 days of your first Plus payment, or within 7 days of a yearly renewal.
- You were charged after you cancelled, or charged twice for the same period.
- A payment went through but Plus didn’t start, and we can’t fix it.
- We close Jaytrail, in which case we refund any unused Plus time.
3. Other cases
Outside these cases we don’t usually refund part of a period: cancelling keeps Plus on until the end of it instead. If something else has gone wrong, write to us anyway; we look at every request and will refund part or all of a payment where it’s fair.
4. Card checks
When you save a new card, Paystack makes a small charge to check it. We refund it automatically straight away; you don’t need to ask.
5. How to ask
Write to us at support@jaytrail.com with the email on your account and the receipt number (it starts with FF-, and you’ll find it in Settings → Your plan → All receipts). We’ll reply within 2 working days.
6. How refunds reach you
Refunds are made through Paystack, back to the card or account you paid with. Once we’ve approved it, money usually arrives within 10 working days, depending on your bank. Your receipt stays in Settings and shows the refund. If a refund ends Plus early, we’ll tell you when you ask.